Q&A

Our courses and projects are perfect for you! We have projects suitable for all abilities, whether you are a beginner, intermediate or a advanced level.

A new course will be added every two weeks along with additional special seasonal projects.

Once you have created your online account you can login and view your tutorials by clicking the "School Member Login" button in the top right of every page, or hovering on the “Membership” tab in the site menu above, then selecting "Login". Enter your user details into the login form to be taken straight to your tutorials.

You may be entering your email address or password incorrectly, or you may have forgotten your password. If so simply click on the "Forgot Password" link below the login area and enter your email address to request a password reset.

You will then receive an email with a link to reset your password securely.

Once reset you should be able to log into your account using your new password.

This is not a feature we currently offer. The site is available 24 hours a day, 365 days a year and is available to view on your computer, tablet or even your phone, meaning you can keep up to date with the latest courses and projects at any time. All content provided remains the sole property of Water Colour Tutorial On Line Ltd. All Rights Reserved

We don’t have any contracts, which means you are free to cancel at any time.

You can cancel your subscription via your account by visiting the "My Profile" pages which can be via the link in the top right corner of the screen when you are logged into your account.

In your profile, click "Manage Subscriptions" where you can pause or cancel your membership. If you pause your membership your subscription will be paused and your access to the tutorials will be suspended immediately until you resume the subscription.

If you cancel your membership you will continue to have access to the tutorials until the end of your current subscription period. Once your subscription has expired no further renewal payments will be processed and your full access to the tutorials will end.

As ever if you have any problems, questions or would simply prefer us to cancel your membership for you please just email us via the contact page and we will be happy to help you further.

It is with great regret we see members go, but wish you every success in your painting, and if you do decide to re-enrol, your free user account will remain open on the site so you can simply log back on and manually renew your subscription at any time.

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Hot pressed paper, 140lb, 200lb or 300lb in white (100% cotton is best as it has the most resilience).

Currently I am using the 200lb (425gms) Saunders Waterford hot pressed, and Fabriano Artistico (2017 make). I am trialling using both sides, and am having some success with both, it’s important you try a few papers to find the one that suits you best. I also sell and use A5 Bockingford hot pressed paper, as it's good every day paper. Use scraps to test your colours.

Why not take a look now by clicking here.

The tutorials are designed to teach you the technique and develop your skill and should make up a portfolio for your own records.

Copyright of the actual tutorial images remain with Billy Showell, therefore the tutorial paintings should not be exhibited, sold or reproduced as original work by the student; they can however be gifted to friends or family or sold in aid of charity and should be labelled in the title as taken from a Billy Showell tutorial. Similar subjects live or from photographs should be found and then you can use the techniques shown in the tutorial to create an original piece for exhibition sale or reproduction. Following theses guidelines should avoid any accusation of copy or breech of copyright by the gallery or art exhibition curator.

It is advised that painters always credit billyshowell.com when sharing any work derived from this site.

Enjoy your painting, I hope my work encourages you.

You can email Billy any time but please allow several days for responses. Billy will reply to as many emails as she can.

For all website or membership related questions our dedicated support team will reply as soon as they can, usually within one working day.

Please note the support team's working hours are Monday – Friday 9am – 6pm GMT.

You can contact us via our contact form here.

A note from Billy,

Dear fellow artists, I am posting this just to uncover how things happen here at the Billy Showell Store, busting the myths and explaining the process.

Did you know that I run my store all on my own? I do the packing, the posting, the stock check, the restock, the product development etc. My husband helps me with delivery to the post office, packing and writing the odd envelope. Bless him for that, as he is the only other member of the Billy Showell packing and post store team.

I drive the orders to the post office situated near to my old house as they are a small business and I didn't want to abandon them, I run the parcels to them before or after my gym sessions (no excuse for me not to go to the gym then).

Sometimes in my haste to deliver the parcels, I very occasionally pack the wrong item. This stinks as I have to pay to send on the missing or correct items, I only have myself to blame, but so you know I always try to get things right and to everyone as soon as I can.

If a parcel goes missing or is lost, I will send it again, annoyingly lost parcels rarely turn up on my doorstep, so it's a big loss for me but I will always make it right with the customer.
FYI- I use Royal mail track and sign, believe it or not this is the most economical of all the delivery systems available at present, all other systems charge 2-3 times more.

Once the parcel leaves the UK, Royal Mail hands it over to that country's mailing system. Occasionally this can delay delivery but parcels do usually arrive safely albeit a week or so late. 'Track and sign' requires a signature at the customer's end so it's always best to put a delivery address somewhere where there will be someone to sign for it.

For the best savings it is a great idea to order with friends that way the post cost is shared and greatly reduced.

On the rare occasion things go wrong I always try to put it right and hope that if you have ordered from my store it has all been groovy and if it wasn't groovy then please don't judge me on that one moment. Holidays are always a little slower so if you are hinting to a loved one for a gift of my paints, scarves or brushes get them to order quickly as the timing is crucial.

Sadly, since Brexit and the new rules and export laws I have had to reduce the number of countries that I can post to. This includes all countries in the EU. I am devastated and apologise to all. I am in the process of looking into retailing my green synthetic brushes through other stores, and will let you know as soon as I do.

With my best wishes and hopes, Billy x